Use of an orientation clinic to reduce failed new patient appointments in primary care

Sharad Jain, Calvin L. Chou

Research output: Contribution to journalArticle

7 Scopus citations

Abstract

Patients who fail to attend initial appointments reduce clinic efficiency. To maximize attendance by newly referred outpatients, we introduced a mandatory group orientation clinic for all new patients and determined its effects on no-show rates. Orientation clinic also provided health care screening and opportunities for patient feedback. The new patient noshow rate for initial provider visits decreased significantly from 45% before institution of orientation clinic to 18% afterwards (P <. 0001). The total no-show (patients who failed to attend orientation clinic or an initial provider visit) rate of the postintervention group was 51% (P =. 28. compared with before the intervention). This intervention improved the efficiency and minimized the wasted time of our clinicians.

Original languageEnglish (US)
Pages (from-to)878-880
Number of pages3
JournalJournal of General Internal Medicine
Volume15
Issue number12
DOIs
StatePublished - Jan 1 2000
Externally publishedYes

ASJC Scopus subject areas

  • Internal Medicine

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