The communication of information from physician to patient: a method for increasing patient retention and satisfaction.

Klea D Bertakis

The communication of information from physician to patient: a method for increasing patient retention and satisfaction.

Research output: Contribution to journal › Article › peer-review

Abstract

Patients are more satisfied with their physicians when they are given and retain more information about their illnesses. Whe an experimental group of patients was asked to restate what they had been told, followed by physician feedback, retention of the information was 83.5 percent compared to 60.8 percent in a control group in which this technique was not used. Patient satisfaction was also higher in the experimental group.

Original language	English (US)
Pages (from-to)	217-222
Number of pages	6
Journal	Journal of Family Practice
Volume	5
Issue number	2
State	Published - Aug 1977
Externally published	Yes

ASJC Scopus subject areas

Public Health, Environmental and Occupational Health

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title = "The communication of information from physician to patient: a method for increasing patient retention and satisfaction.",

abstract = "Patients are more satisfied with their physicians when they are given and retain more information about their illnesses. Whe an experimental group of patients was asked to restate what they had been told, followed by physician feedback, retention of the information was 83.5 percent compared to 60.8 percent in a control group in which this technique was not used. Patient satisfaction was also higher in the experimental group.",

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