Abstract
The Dialysis Facility Compare Star Rating and the Quality Incentive Program (QIP) generate separate performance scores from clinical measures, and the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) survey evaluates patient satisfaction across 6 separate domains related to nephrologists, dialysis facility, and information transmission. This study examined the relationship of the 3 measures for US clinics, modeling the 6 ICH-CAHPS domains as independent variables and QIP and star ratings as dependent variables. Among 3176 dialysis clinics, domains assessing dialysis facility and information transmission had a consistently stronger relationship with QIP and star ratings than the domains assessing nephrologists: QIP, β (95% CI) = 1.62 (1.26-1.97) for dialysis facility staff rating, 0.70 (0.35-1.05) for nephrologists; star rating, odds ratio (95% CI) = 1.38 (1.29-1.49) for dialysis facility staff rating, 1.17 (1.09-1.25) for nephrologists. Patient satisfaction is associated with dialysis care quality, with surprising differences between nephrologists and dialysis facilities.
| Original language | English (US) |
|---|---|
| Journal | American Journal of Medical Quality |
| DOIs | |
| State | Accepted/In press - Jan 1 2018 |
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Keywords
- CAHPS
- dialysis
- quality
- star ratings
ASJC Scopus subject areas
- Health Policy
Cite this
Patient Satisfaction Is Associated With Dialysis Facility Quality and Star Ratings. / Kshirsagar, Abhijit V.; Tabriz, Amir Alishahi; Bang, Heejung; Lee, Shoou Yih D.
In: American Journal of Medical Quality, 01.01.2018.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Patient Satisfaction Is Associated With Dialysis Facility Quality and Star Ratings
AU - Kshirsagar, Abhijit V.
AU - Tabriz, Amir Alishahi
AU - Bang, Heejung
AU - Lee, Shoou Yih D.
PY - 2018/1/1
Y1 - 2018/1/1
N2 - The Dialysis Facility Compare Star Rating and the Quality Incentive Program (QIP) generate separate performance scores from clinical measures, and the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) survey evaluates patient satisfaction across 6 separate domains related to nephrologists, dialysis facility, and information transmission. This study examined the relationship of the 3 measures for US clinics, modeling the 6 ICH-CAHPS domains as independent variables and QIP and star ratings as dependent variables. Among 3176 dialysis clinics, domains assessing dialysis facility and information transmission had a consistently stronger relationship with QIP and star ratings than the domains assessing nephrologists: QIP, β (95% CI) = 1.62 (1.26-1.97) for dialysis facility staff rating, 0.70 (0.35-1.05) for nephrologists; star rating, odds ratio (95% CI) = 1.38 (1.29-1.49) for dialysis facility staff rating, 1.17 (1.09-1.25) for nephrologists. Patient satisfaction is associated with dialysis care quality, with surprising differences between nephrologists and dialysis facilities.
AB - The Dialysis Facility Compare Star Rating and the Quality Incentive Program (QIP) generate separate performance scores from clinical measures, and the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) survey evaluates patient satisfaction across 6 separate domains related to nephrologists, dialysis facility, and information transmission. This study examined the relationship of the 3 measures for US clinics, modeling the 6 ICH-CAHPS domains as independent variables and QIP and star ratings as dependent variables. Among 3176 dialysis clinics, domains assessing dialysis facility and information transmission had a consistently stronger relationship with QIP and star ratings than the domains assessing nephrologists: QIP, β (95% CI) = 1.62 (1.26-1.97) for dialysis facility staff rating, 0.70 (0.35-1.05) for nephrologists; star rating, odds ratio (95% CI) = 1.38 (1.29-1.49) for dialysis facility staff rating, 1.17 (1.09-1.25) for nephrologists. Patient satisfaction is associated with dialysis care quality, with surprising differences between nephrologists and dialysis facilities.
KW - CAHPS
KW - dialysis
KW - quality
KW - star ratings
UR - http://www.scopus.com/inward/record.url?scp=85057952861&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85057952861&partnerID=8YFLogxK
U2 - 10.1177/1062860618796310
DO - 10.1177/1062860618796310
M3 - Article
C2 - 30223675
AN - SCOPUS:85057952861
JO - American Journal of Medical Quality
JF - American Journal of Medical Quality
SN - 1062-8606
ER -