Improved glycemic control in veterans with poorly controlled diabetes mellitus using a Specialty Care Access Network-Extension for Community Healthcare Outcomes model at primary care clinics

Sharon A. Watts, Laura Roush, Mary Julius, Ajay Sood

Research output: Contribution to journalArticle

8 Scopus citations


Introduction: An increasing number of patients with diabetes mellitus has created a need for innovative delivery of specialized care not only by diabetes specialists but also by primary care providers (PCPs) as well. A potential avenue to address this need is training of PCPs by specialists via telehealth. The Veteran Affairs (VA) Specialty Care Access Network-Extension for Community Healthcare Outcomes (SCAN-ECHO) program includes education and case-based learning for PCPs by a multidisciplinary specialty team utilizing videoconferencing technology. Methods: Two PCPs completed a year of SCAN-ECHO diabetes training. These two PCPs set up “diabetes mini-clinics” to treat difficult-to-control high-risk patients with diabetes mellitus from their own panel and from their colleagues in the same community-based outpatient clinic (CBOC). We utilized a retrospective program evaluation by t-test using pre/post glycated hemoglobin (HbA1c) lab values after being seen by the two PCPs. Results: A total of 39 patients, all with HbA1c > 9.0%, were seen in the two PCP mini-clinics over 15 months. The mean HbA1c improved from 10.2 ± 1.4% to 8.4 ± 1.8% (p < 0.001) over the average follow-up period of five months. This was not explained by system-wide changes or improvements. Discussion: Care of veteran patients with poorly controlled diabetes by PCPs who participated in SCAN-ECHO program leads to improvement in glycemic control. This model of health care delivery can be effective in remote or rural areas with limited availability of specialists.

Original languageEnglish (US)
Pages (from-to)221-224
Number of pages4
JournalJournal of Telemedicine and Telecare
Issue number4
StatePublished - Jan 1 2015
Externally publishedYes



  • Diabetes
  • primary care
  • quality improvement

ASJC Scopus subject areas

  • Health Informatics

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