How to build, evaluate, and increase your e-mental health program efficiency

Donald M. Hilty, Erica Z. Shoemaker, Jay Shore

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations


Objective: This chapter discusses the prioritization of outcomes and evaluation in the provision of synchronous telemedicine (i.e., videoconferencing, STM) services. Methods: This organizational approach may be a shift from seeing what happens with planned services to planning the outcomes and then designing the services—in advance. Results: Basic and advanced areas of evaluation (e.g., satisfaction, technology, cost, clinical and other outcomes) are suggested and involve the many participants in STM in a systematic framework. It also offers suggestions on how to do a needs assessment and how to adjust priorities based on specific needs and available resources in a program. Examples of project improvement apply ideas from theory to clinical and other associated outcomes. References and resources of information are provided for further review. Conclusion: The readers acquire knowledge, skill, and a framework to improve existing programs and help their many participants.

Original languageEnglish (US)
Title of host publicatione-Mental Health
PublisherSpringer International Publishing
Number of pages18
ISBN (Electronic)9783319208527
ISBN (Print)9783319208510
StatePublished - Jan 1 2016
Externally publishedYes

ASJC Scopus subject areas

  • Medicine(all)
  • Psychology(all)


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