Abstract
Objectives: To develop a reliable and valid computer coded measure to assess emotional expression from transcripts of physician-patient interactions. Methods: Physician encounters with two standardized patients (SPs) were audiotaped. Fifty patients from each physician (n = 100 primary care physicians) completed surveys that assessed patients' perceptions of their relationships with physicians. Audio-recordings of 193 patient-physician encounters were transcribed and computer-coded to derive a percent emotion words, and research assistants completed the Measure of Patient-Centered Communication (MPCC). Results: After adjustment for potential confounders, regression analyses revealed physicians' use of emotion words and the MPCC contribute independently to patients' and SPs' perceptions of their relationship with physicians. Conclusions: The computerized coding of emotion words shows promise as a reliable, valid, and simple method to code transcript data of physician-patient interactions. This method may be expanded to examine other aspects of physician language and does not require coder training.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 232-238 |
| Number of pages | 7 |
| Journal | Patient Education and Counseling |
| Volume | 57 |
| Issue number | 2 |
| DOIs | |
| State | Published - May 2005 |
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Keywords
- Emotion
- Measurement
- Patient-centered care
- Physician-patient relations
ASJC Scopus subject areas
- Medicine(all)
Cite this
Emotion language in primary care encounters : Reliability and validity of an emotion word count coding system. / Shields, Cleveland G.; Epstein, Ronald M.; Franks, Peter; Fiscella, Kevin; Duberstein, Paul; McDaniel, Susan H.; Meldrum, Sean.
In: Patient Education and Counseling, Vol. 57, No. 2, 05.2005, p. 232-238.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Emotion language in primary care encounters
T2 - Reliability and validity of an emotion word count coding system
AU - Shields, Cleveland G.
AU - Epstein, Ronald M.
AU - Franks, Peter
AU - Fiscella, Kevin
AU - Duberstein, Paul
AU - McDaniel, Susan H.
AU - Meldrum, Sean
PY - 2005/5
Y1 - 2005/5
N2 - Objectives: To develop a reliable and valid computer coded measure to assess emotional expression from transcripts of physician-patient interactions. Methods: Physician encounters with two standardized patients (SPs) were audiotaped. Fifty patients from each physician (n = 100 primary care physicians) completed surveys that assessed patients' perceptions of their relationships with physicians. Audio-recordings of 193 patient-physician encounters were transcribed and computer-coded to derive a percent emotion words, and research assistants completed the Measure of Patient-Centered Communication (MPCC). Results: After adjustment for potential confounders, regression analyses revealed physicians' use of emotion words and the MPCC contribute independently to patients' and SPs' perceptions of their relationship with physicians. Conclusions: The computerized coding of emotion words shows promise as a reliable, valid, and simple method to code transcript data of physician-patient interactions. This method may be expanded to examine other aspects of physician language and does not require coder training.
AB - Objectives: To develop a reliable and valid computer coded measure to assess emotional expression from transcripts of physician-patient interactions. Methods: Physician encounters with two standardized patients (SPs) were audiotaped. Fifty patients from each physician (n = 100 primary care physicians) completed surveys that assessed patients' perceptions of their relationships with physicians. Audio-recordings of 193 patient-physician encounters were transcribed and computer-coded to derive a percent emotion words, and research assistants completed the Measure of Patient-Centered Communication (MPCC). Results: After adjustment for potential confounders, regression analyses revealed physicians' use of emotion words and the MPCC contribute independently to patients' and SPs' perceptions of their relationship with physicians. Conclusions: The computerized coding of emotion words shows promise as a reliable, valid, and simple method to code transcript data of physician-patient interactions. This method may be expanded to examine other aspects of physician language and does not require coder training.
KW - Emotion
KW - Measurement
KW - Patient-centered care
KW - Physician-patient relations
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U2 - 10.1016/j.pec.2004.06.005
DO - 10.1016/j.pec.2004.06.005
M3 - Article
VL - 57
SP - 232
EP - 238
JO - Patient Education and Counseling
JF - Patient Education and Counseling
SN - 0738-3991
IS - 2
ER -