TY - JOUR
T1 - Emotion language in primary care encounters
T2 - Reliability and validity of an emotion word count coding system
AU - Shields, Cleveland G.
AU - Epstein, Ronald M.
AU - Franks, Peter
AU - Fiscella, Kevin
AU - Duberstein, Paul
AU - McDaniel, Susan H.
AU - Meldrum, Sean
PY - 2005/5
Y1 - 2005/5
N2 - Objectives: To develop a reliable and valid computer coded measure to assess emotional expression from transcripts of physician-patient interactions. Methods: Physician encounters with two standardized patients (SPs) were audiotaped. Fifty patients from each physician (n = 100 primary care physicians) completed surveys that assessed patients' perceptions of their relationships with physicians. Audio-recordings of 193 patient-physician encounters were transcribed and computer-coded to derive a percent emotion words, and research assistants completed the Measure of Patient-Centered Communication (MPCC). Results: After adjustment for potential confounders, regression analyses revealed physicians' use of emotion words and the MPCC contribute independently to patients' and SPs' perceptions of their relationship with physicians. Conclusions: The computerized coding of emotion words shows promise as a reliable, valid, and simple method to code transcript data of physician-patient interactions. This method may be expanded to examine other aspects of physician language and does not require coder training.
AB - Objectives: To develop a reliable and valid computer coded measure to assess emotional expression from transcripts of physician-patient interactions. Methods: Physician encounters with two standardized patients (SPs) were audiotaped. Fifty patients from each physician (n = 100 primary care physicians) completed surveys that assessed patients' perceptions of their relationships with physicians. Audio-recordings of 193 patient-physician encounters were transcribed and computer-coded to derive a percent emotion words, and research assistants completed the Measure of Patient-Centered Communication (MPCC). Results: After adjustment for potential confounders, regression analyses revealed physicians' use of emotion words and the MPCC contribute independently to patients' and SPs' perceptions of their relationship with physicians. Conclusions: The computerized coding of emotion words shows promise as a reliable, valid, and simple method to code transcript data of physician-patient interactions. This method may be expanded to examine other aspects of physician language and does not require coder training.
KW - Emotion
KW - Measurement
KW - Patient-centered care
KW - Physician-patient relations
UR - http://www.scopus.com/inward/record.url?scp=19444374500&partnerID=8YFLogxK
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U2 - 10.1016/j.pec.2004.06.005
DO - 10.1016/j.pec.2004.06.005
M3 - Article
C2 - 15911198
AN - SCOPUS:19444374500
VL - 57
SP - 232
EP - 238
JO - Patient Education and Counseling
JF - Patient Education and Counseling
SN - 0738-3991
IS - 2
ER -