Barriers and facilitators to using 9-1-1 and emergency medical services in a limited English proficiency Chinese community

Brandon N. Ong, Mei Po Yip, Sherry Feng, Rebecca Calhoun, Hendrika W. Meischke, Shin-Ping Tu

Research output: Contribution to journalArticle

14 Citations (Scopus)

Abstract

Effective communication during a medical emergency is crucial for an appropriate emergency medical services (EMS) response. This exploratory qualitative study explored intentions to use 9-1-1 in a Chinese speaking community and the barriers and facilitators to accessing EMS. Focus groups with Chinese adults who self-reported limited English proficiency were conducted. An inductive iterative approach was used to categorize and connect themes identified in the discussions. Language difficulties, negative perceptions of EMS, perceived costs of using emergency services, and no previous experience with 9-1-1 were commonly described as barriers to calling EMS during emergencies. Positive past experiences with EMS and encountering an emergency situation perceived as too great to manage alone are common facilitators for calling 9-1-1. Further exploration is necessary to assess barriers to calling 9-1-1 unique to specific communities, test findings, and tailor interventions to improve EMS communication.

Original languageEnglish (US)
Pages (from-to)307-313
Number of pages7
JournalJournal of Immigrant and Minority Health
Volume14
Issue number2
DOIs
StatePublished - Apr 1 2012
Externally publishedYes

Fingerprint

Emergency Medical Services
Emergencies
Communication
Focus Groups
Language
Costs and Cost Analysis

Keywords

  • EMS
  • English proficiency
  • Immigrants
  • Language proficiency
  • Underserved populations

ASJC Scopus subject areas

  • Epidemiology
  • Public Health, Environmental and Occupational Health

Cite this

Barriers and facilitators to using 9-1-1 and emergency medical services in a limited English proficiency Chinese community. / Ong, Brandon N.; Yip, Mei Po; Feng, Sherry; Calhoun, Rebecca; Meischke, Hendrika W.; Tu, Shin-Ping.

In: Journal of Immigrant and Minority Health, Vol. 14, No. 2, 01.04.2012, p. 307-313.

Research output: Contribution to journalArticle

Ong, Brandon N. ; Yip, Mei Po ; Feng, Sherry ; Calhoun, Rebecca ; Meischke, Hendrika W. ; Tu, Shin-Ping. / Barriers and facilitators to using 9-1-1 and emergency medical services in a limited English proficiency Chinese community. In: Journal of Immigrant and Minority Health. 2012 ; Vol. 14, No. 2. pp. 307-313.
@article{e939464c8a394de4808f19f341ac1f64,
title = "Barriers and facilitators to using 9-1-1 and emergency medical services in a limited English proficiency Chinese community",
abstract = "Effective communication during a medical emergency is crucial for an appropriate emergency medical services (EMS) response. This exploratory qualitative study explored intentions to use 9-1-1 in a Chinese speaking community and the barriers and facilitators to accessing EMS. Focus groups with Chinese adults who self-reported limited English proficiency were conducted. An inductive iterative approach was used to categorize and connect themes identified in the discussions. Language difficulties, negative perceptions of EMS, perceived costs of using emergency services, and no previous experience with 9-1-1 were commonly described as barriers to calling EMS during emergencies. Positive past experiences with EMS and encountering an emergency situation perceived as too great to manage alone are common facilitators for calling 9-1-1. Further exploration is necessary to assess barriers to calling 9-1-1 unique to specific communities, test findings, and tailor interventions to improve EMS communication.",
keywords = "EMS, English proficiency, Immigrants, Language proficiency, Underserved populations",
author = "Ong, {Brandon N.} and Yip, {Mei Po} and Sherry Feng and Rebecca Calhoun and Meischke, {Hendrika W.} and Shin-Ping Tu",
year = "2012",
month = "4",
day = "1",
doi = "10.1007/s10903-011-9449-6",
language = "English (US)",
volume = "14",
pages = "307--313",
journal = "Journal of Immigrant and Minority Health",
issn = "1557-1912",
publisher = "Springer New York",
number = "2",

}

TY - JOUR

T1 - Barriers and facilitators to using 9-1-1 and emergency medical services in a limited English proficiency Chinese community

AU - Ong, Brandon N.

AU - Yip, Mei Po

AU - Feng, Sherry

AU - Calhoun, Rebecca

AU - Meischke, Hendrika W.

AU - Tu, Shin-Ping

PY - 2012/4/1

Y1 - 2012/4/1

N2 - Effective communication during a medical emergency is crucial for an appropriate emergency medical services (EMS) response. This exploratory qualitative study explored intentions to use 9-1-1 in a Chinese speaking community and the barriers and facilitators to accessing EMS. Focus groups with Chinese adults who self-reported limited English proficiency were conducted. An inductive iterative approach was used to categorize and connect themes identified in the discussions. Language difficulties, negative perceptions of EMS, perceived costs of using emergency services, and no previous experience with 9-1-1 were commonly described as barriers to calling EMS during emergencies. Positive past experiences with EMS and encountering an emergency situation perceived as too great to manage alone are common facilitators for calling 9-1-1. Further exploration is necessary to assess barriers to calling 9-1-1 unique to specific communities, test findings, and tailor interventions to improve EMS communication.

AB - Effective communication during a medical emergency is crucial for an appropriate emergency medical services (EMS) response. This exploratory qualitative study explored intentions to use 9-1-1 in a Chinese speaking community and the barriers and facilitators to accessing EMS. Focus groups with Chinese adults who self-reported limited English proficiency were conducted. An inductive iterative approach was used to categorize and connect themes identified in the discussions. Language difficulties, negative perceptions of EMS, perceived costs of using emergency services, and no previous experience with 9-1-1 were commonly described as barriers to calling EMS during emergencies. Positive past experiences with EMS and encountering an emergency situation perceived as too great to manage alone are common facilitators for calling 9-1-1. Further exploration is necessary to assess barriers to calling 9-1-1 unique to specific communities, test findings, and tailor interventions to improve EMS communication.

KW - EMS

KW - English proficiency

KW - Immigrants

KW - Language proficiency

KW - Underserved populations

UR - http://www.scopus.com/inward/record.url?scp=84860837019&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84860837019&partnerID=8YFLogxK

U2 - 10.1007/s10903-011-9449-6

DO - 10.1007/s10903-011-9449-6

M3 - Article

C2 - 21286812

AN - SCOPUS:84860837019

VL - 14

SP - 307

EP - 313

JO - Journal of Immigrant and Minority Health

JF - Journal of Immigrant and Minority Health

SN - 1557-1912

IS - 2

ER -