Assessing cultural competence of policy organizations

Rose M. Mays, Mary Lou de Leon Siantz, Stephan A. Viehweg

Research output: Contribution to journalArticlepeer-review

12 Scopus citations


Assessment of the capabilities of human service providers to care for individuals from diverse cultures has been widely discussed in the literature. However, a less examined area is the appraisal of the cultural competence of the administrative or policy bodies whose actions shape the character of these human services. This article demonstrates an approach for evaluating a policy organization's cultural competence using a governmental agency as a case study. Findings from this assessment prompted this agency to generate plans to further enhance its cultural competence.

Original languageEnglish (US)
Pages (from-to)139-144
Number of pages6
JournalJournal of Transcultural Nursing
Issue number2
StatePublished - 2002
Externally publishedYes

ASJC Scopus subject areas

  • Nursing(all)


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