Accommodating diverse clients' needs in evaluation capacity building: A case study of the Tobacco Control Evaluation Center

Travis D. Satterlund, Jeanette Treiber, Robin Kipke, Nicole Kwon, Diana L Cassady

Research output: Contribution to journalArticle

3 Scopus citations


In this case study, we detail and analyze how the Tobacco Control Evaluation Center (TCEC), an evaluation technical assistance center that serves approximately 100 local tobacco control organizations in California, endeavors to build capacity among the state-funded local providers it serves by using evaluation capacity building activities with an utilization-focused evaluation framework. We call this a " blended approach" and describe these methods. Satisfaction and demand for TCEC services are documented to provide measurements for evaluation capacity building. Final evaluation report scores from two intervention cycles (2004-2007 and 2007-2010) submitted to the California Health Department, Tobacco Control Division are also assessed and compared. These measures demonstrate an increase in evaluation capacity by local projects under TCEC's purview.

Original languageEnglish (US)
Pages (from-to)49-55
Number of pages7
JournalEvaluation and Program Planning
Issue number1
StatePublished - Feb 1 2013



  • Case study
  • Evaluation capacity building
  • Program evaluation
  • Qualitative evaluation
  • Tobacco control

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Public Health, Environmental and Occupational Health
  • Social Psychology
  • Geography, Planning and Development

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