TY - JOUR
T1 - 360-degree evaluations on physician performance as an effective tool for interprofessional teams
T2 - A critical analysis of physician self-assessment as compared to nursing staff and patient evaluations of providers
AU - Kamangar, Faranak
AU - Davari, Parastoo
AU - Parsi, Kory K.
AU - Li, Chin-Shang
AU - Wang, Qinlu
AU - Mathis, Stephen
AU - Fazel, Nasim
PY - 2016
Y1 - 2016
N2 - Importance The dynamics of the medical care team, including interactions between physicians and nursing staff, has a large role to play in patient care, patient satisfaction, and future possible reimbursement determination. In order to implement changes to improve this dynamic within the medical team, it is imperative that appropriate assessments are completed to determine baseline satisfaction of our patients and nursing staff in addition to provider self-assessment. Objective We aimed to investigate patient and nursing staff satisfaction with regards to provider quality of care in an outpatient academic dermatology clinic setting. We also sought out to determine provider insight in regards to satisfaction of patient and nursing staff. Methods Our nursing staff, patients, and providers completed a questionnaire. We then compared nursing satisfaction data and patient satisfaction data with provider self-assessment to determine provider self-awareness. Results A total of 23 provider and nurse surveys and 562 patient satisfaction surveys were completed. Paired comparison and descriptive statistics were utilized to compare patient satisfaction, nursing satisfaction, and provider self-assessments. Conclusions Overall, the results of the surveys demonstrated that the nursing staff and patients had high satisfaction in their interactions with the dermatology physicians. The physicians had appropriate insight into how they were perceived by the nursing staff and patients. Attending physicians as compared to resident physicians and male physicians as compared to female physicians tended to underrate themselves.
AB - Importance The dynamics of the medical care team, including interactions between physicians and nursing staff, has a large role to play in patient care, patient satisfaction, and future possible reimbursement determination. In order to implement changes to improve this dynamic within the medical team, it is imperative that appropriate assessments are completed to determine baseline satisfaction of our patients and nursing staff in addition to provider self-assessment. Objective We aimed to investigate patient and nursing staff satisfaction with regards to provider quality of care in an outpatient academic dermatology clinic setting. We also sought out to determine provider insight in regards to satisfaction of patient and nursing staff. Methods Our nursing staff, patients, and providers completed a questionnaire. We then compared nursing satisfaction data and patient satisfaction data with provider self-assessment to determine provider self-awareness. Results A total of 23 provider and nurse surveys and 562 patient satisfaction surveys were completed. Paired comparison and descriptive statistics were utilized to compare patient satisfaction, nursing satisfaction, and provider self-assessments. Conclusions Overall, the results of the surveys demonstrated that the nursing staff and patients had high satisfaction in their interactions with the dermatology physicians. The physicians had appropriate insight into how they were perceived by the nursing staff and patients. Attending physicians as compared to resident physicians and male physicians as compared to female physicians tended to underrate themselves.
KW - Evaluation
KW - Interprofessional team
KW - Nursing staff
KW - Patient evaluation
KW - Physician self evaluation
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M3 - Article
C2 - 27617720
AN - SCOPUS:84978726783
VL - 22
JO - Dermatology Online Journal
JF - Dermatology Online Journal
SN - 1087-2108
IS - 7
ER -